Data protection · Official website
Privacy policy
Clear information on how personal data is processed when you use the official website of Hotel Al‑Ándalus Peal, contact us or request information about a stay.
Data controller
Who manages your data
These are the identification details of the controller for this website and the processing linked to information requests, contact and direct booking enquiries.
Purposes
How we use data
We process only the information needed to respond properly to users and manage requested services.
Contact and enquiries
Replying to messages received through forms, email, phone, WhatsApp or other assistance channels.
Bookings and stays
Managing availability requests, bookings, pre-arrival communications and accommodation-related assistance.
Legal obligations
Complying with administrative, tax, accounting, tourism or security obligations where applicable.
Hotel communications
Sending information from the hotel only when authorised, permitted by legitimate interest or allowed by a previous relationship under applicable law.
Lawful basis and retention
Why we may process data
Consent
When the user voluntarily submits a form, accepts a communication or requests information.
Contractual relationship
When the data is needed to prepare, manage or carry out a booking or stay.
Legal obligation
When a rule requires certain information to be kept or communicated to public bodies or competent authorities.
Proportionate retention
Data will be kept for as long as needed for the corresponding purpose and applicable legal periods.
User rights
How you can control your data
You may exercise your rights of access, rectification, erasure, objection, restriction of processing and portability where applicable.
Channels to exercise your rights
Send your request clearly stating the right you wish to exercise and, where necessary, attaching a document proving your identity.
- Email: info@hotelal-andalus.com
- Postal address: Avda. de Juan Carlos I, 15, 23460 Peal de Becerro, Jaén, Spain
- Supervisory authority: you may contact the Spanish Data Protection Agency if you believe your rights have not been properly handled.
External services
Third parties, cookies and security
Processors and providers
Technology or service providers may be involved where necessary for website operation, communications, bookings, hosting, analytics or maintenance, always within the applicable legal framework.
Cookies and third-party tools
The use of cookies and external services is explained in the cookie policy, where purposes and preferences can be consulted.
Security measures
Reasonable technical and organisational measures are applied to protect data against unauthorised access, loss, alteration or misuse.
Updates to this policy
This policy may be updated due to legal, technical or organisational changes. The version published on this page will be the current version at any given time.