Free cancellation
Up to 72 hours before the check-in time shown in your booking, always in the hotel’s local time.
Clear conditions
Cancellation policy
Essential information on when you can cancel free of charge, what happens with a no-show and how to get help if your booking was made through an external channel.
Late cancellation
Less than 72 hours before arrival, or in case of no-show, the first night per room may be charged.
Non-refundable
Non-refundable rates are charged in full from purchase and do not allow changes.
Process
How to cancel or ask about your case
Direct bookings
Reply to your confirmation email with your booking number, write to info@hotelal-andalus.com or call +34 953 716 480.
For a quick query, message +34 647 459 623. Include your name, arrival date and booking reference.
External channels
If you booked through a platform, that channel’s conditions and cancellation process apply.
Usual cases
Important notes
Early departures
If you shorten your stay after arrival, a one-night penalty may apply to unused nights.
Force majeure
For duly proven force majeure, the hotel will review the case to avoid unfair penalties.
Written confirmation
Keep the cancellation confirmation email or message to prevent misunderstandings.